Accessibility statement
FingerTip wants fingertip.cloud to work for everyone. That includes people who use a screen reader, a keyboard instead of a mouse, screen magnification or voice control.
What accessibility standard does fingertip.cloud aim for?
Fingertip.cloud aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. The Australian Human Rights Commission names WCAG 2.2 Level AA as the minimum standard in its Guidelines for Equal Access to Digital Goods and Services (April 2025).
How was fingertip.cloud tested?
| Date of last test | 25–27 October 2026 |
|---|---|
| Pages tested | Every public page in the sitemap |
| Automated testing | axe-core 4.10.2, WCAG 2.0, 2.1 and 2.2 rules at Levels A and AA |
| Manual testing | Keyboard-only navigation at desktop (1280px) and phone (375px) widths |
| Screen reader testing | Scripted VoiceOver testing on every public page and the booking calendar, in Safari on macOS 27 and in Safari on an iPhone running iOS 27. The iPhone test tool records at most 64 characters of each item, so the iPhone results cover structure and roles rather than full wording. The Services menu was also opened and closed with VoiceOver, on the Mac and in the iPhone menu. |
| Other checks | Reflow at 320px width, reduced-motion setting, colour contrast of brand colours, skip link, page language |
| Result | The automated scan found 0 violations. Manual and screen reader testing found 14 issues, and all 14 were fixed by 27 October 2026. |
What issues were found and fixed?
| WCAG criterion | Issue | Status |
|---|---|---|
| 2.4.11 Focus Not Obscured | The sticky header could cover the item that had keyboard focus | Fixed 25 October 2026 |
| 2.4.7 Focus Visible | Form fields did not show where keyboard focus was | Fixed 25 October 2026 |
| 4.1.2 Name, Role, Value | Links inside closed FAQ answers could still be reached with the keyboard | Fixed 25 October 2026 |
| 2.5.8 Target Size (Minimum) | The address and phone links in the footer were smaller than 24 pixels high | Fixed 25 October 2026 |
| Best practice | VoiceOver announced empty form fields as “invalid data” before anything was typed | Fixed 25 October 2026 |
| 2.4.6 Headings and Labels | VoiceOver announced each form as a group called “Section” | Fixed 25 October 2026 |
| Best practice | Four comparison tables had an empty first column heading | Fixed 25 October 2026 |
| 1.1.1 Non-text Content | Ticks in the maintenance plans table were silent to screen readers | Fixed 25 October 2026 |
| 4.1.2 Name, Role, Value | In the booking calendar, the month buttons had no names, and days and times did not say which date or whether they could be booked | Fixed 25 October 2026 |
| 1.4.10 Reflow | Two pages scrolled sideways on a 320-pixel-wide screen because their tables were too wide | Fixed 26 October 2026 |
| 2.5.8 Target Size (Minimum) | Table-of-contents links on the policy pages were smaller than 24 pixels high | Fixed 26 October 2026 |
| Best practice | The policy pages had no main heading | Fixed 26 October 2026 |
| Best practice | With the phone menu open, VoiceOver could move past the menu into the page behind it | Fixed 27 October 2026 |
| 1.4.10 Reflow | With Services open, the phone menu scrolled sideways by a few pixels | Fixed 27 October 2026 |
What has not been tested yet?
FingerTip has not yet tested fingertip.cloud:
- with NVDA, JAWS, or TalkBack on Android
- at 200% browser zoom
- for the error messages that forms show when a field is filled in wrongly
- through the last two booking steps (your contact details and the booking confirmation) with a screen reader
- with people with disability.
Until these tests are done, FingerTip does not claim that fingertip.cloud fully conforms to WCAG 2.2 Level AA.
How do I report an accessibility problem on fingertip.cloud?
Email [email protected] or phone 0404 690 506, Monday to Friday, 8:00am to 5:00pm Sydney time. Please include the address of the page and what went wrong. FingerTip replies within 2 business days.
Can I get information from fingertip.cloud another way?
Yes. If a page does not work for you, FingerTip will give you the same information by phone or email. You can also book a call by phoning 0404 690 506 instead of using the online calendar.
What if I am not satisfied with FingerTip’s response?
You can contact the Australian Human Rights Commission. Its National Information Service is on 1300 656 419 or [email protected]. Making a complaint to the Commission is free, and you do not need a lawyer.
When was this statement last reviewed?
27 October 2026. FingerTip reviews this statement after any major change to fingertip.cloud and at least once a year.